We are looking for a highly motivated and dynamic Telecalling Team Leader to lead our telecalling team in KYC validation and other compliance support processes. The team leader will be responsible for overseeing day-to-day operations, ensuring the team meets its performance targets, providing training and support to telecallers, and contributing to the achievement of goals.
Key Responsibilities:
Retailer KYC collection and service support
Training & Development
Process Improvement
Identify process gaps and inefficiencies within the tele-calling operation and suggest improvements.
Compliance & Quality Control
Skills
Ability to handle customer escalations and resolve conflicts effectively.
Good Advance excel knowledge
Proficiency in CRM tools and call center software.
Good communication skills
Pay: ₹15,000.00 - ₹23,000.00 per month
Work Location: In person
