Hiring: Service Delivery Specialist – Generalist
Reference #: 26-36459
Experience: 5+ Years
Face-to-Face Interview Mandatory
We are looking for an experienced Voice & Accent Coach to support L1 and L2 teams, including telephony-based support.
Key Skills:
- Voice & Accent Training
- Accent Neutralization
- Voice Modulation
- Soft Skills Training
- Call Quality Audits
- Telephony / Voice Support
- Customer Interaction & Communication Coaching
- Service Desk / Call Center Environment
- Spoken & Written English
Responsibilities:
- Conduct voice and accent training sessions for L1 and L2 support teams.
- Assess communication levels and identify improvement opportunities.
- Coach teams on pronunciation, fluency, grammar, tone, and neutral accent.
- Perform call audits and provide one-on-one feedback sessions.
- Improve customer interaction quality, confidence, and call handling skills.
- Develop training materials, modules, and practice exercises.
- Collaborate with QA and Team Leads to improve call quality metrics.
- Track progress and report communication improvement outcomes.
Preferred:
- Voice & Accent / Soft Skills Certification
- Experience with IT Support or Service Desk Teams
- Exposure to Global Clients and Voice-Based Support Environments
Interested candidates can share their updated resume along with current CTC, expected CTC, notice period, and preferred location.
Pay: ₹1,000,000.00 - ₹1,500,000.00 per year
Work Location: In person
