Key Responsibilities:
● Respond promptly and courteously to customer queries, complaints, and requests via
phone, email, WhatsApp, and other communication channels.
● Maintain and update customer databases, trackers, and online resource repositories
(e.g., Google Sheets, Excel, shared drives, CRM tools) with accuracy and consistency.
● Coordinate with internal teams to resolve customer issues quickly, escalating complex
cases where necessary.
● Track, organize, and manage online resources such as documents, forms, links, course
materials, or product information to ensure they are current, well-structured, and easy to
locate.
● Follow up proactively with customers to ensure their needs have been fully addressed
and to gather feedback.
● Manage logistics-related coordination (e.g., courier tracking, dispatch records, delivery
confirmations) where applicable to the role.
● Prepare regular reports and summaries on customer interactions, resolution timelines,
and resource usage for management review.
● Identify recurring customer concerns and suggest process improvements to enhance
service quality.
● Maintain confidentiality and accuracy while handling customer data and organizational
records.
● Support cross-functional teams with administrative and coordination tasks as needed.
Key Skills & Competencies:
● Caring & Prompt Communicator - Genuinely attentive to customer needs, responds
quickly, and communicates with warmth, clarity, and professionalism.
● Strong verbal and written communication skills in English.
● Excellent organizational skills with high attention to detail.
● Ability to multitask and manage multiple queries or resources simultaneously without
compromising quality.
● Proactive problem-solving mindset with a solutions-first approach.
● Comfortable working with online tools, spreadsheets, and digital documentation
systems.
● Patience, empathy, and a customer-first attitude, even in high-pressure situations.
● Ability to work both independently and collaboratively within a team.
● Strong follow-through and reliability in meeting deadlines and commitments.
Qualifications & Experience Required:
● Bachelor's degree in any discipline (Business Administration, Communications, or
related field preferred).
● 1–3 years of experience in customer service, client relations, back-office coordination, or
online resource/content management.
● Prior experience in handling customer queries across multiple channels (calls, email,
chat) is an advantage.
● Basic understanding of data management and digital documentation practices.
Preferred Tools:
● Google Workspace (Google Sheets, Docs, Drive, Gmail)
● Microsoft Office (Excel, Word, PowerPoint)
● CRM Tools (HubSpot, Zoho CRM, Salesforce or similar)
● WhatsApp Business / / communication platforms
● Zoom, Google Meet, Microsoft Teams
● Basic familiarity with courier/logistics
Pay: ₹11,848.11 - ₹25,000.00 per month
Work Location: In person
