About the Role
We are looking for an experienced Team Lead / Manager/Supervisor to head our Client Relations team – the group responsible for handling all incoming client enquiries, qualifying leads, and converting them into engaged clients. This is a client-facing, target-driven leadership role suited to someone with a strong background in sales, negotiation, and deal closure, who can also build, coach, and manage a high-performing team. You will be the critical link between prospective clients and our legal teams, ensuring every enquiry is handled professionally, promptly, and converted into a signed engagement.
Key Responsibilities
- Lead and manage the team handling all incoming client requests, enquiries, and referrals, ensuring timely and professional first response.
- Personally engage with high-value or complex prospective clients to understand their requirements, present the firm’s services, negotiate terms, and close engagements.
- Own the end-to-end client intake pipeline – from first contact through qualification, proposal, fee negotiation, and onboarding.
- Set and track team targets for lead conversion, response time, and client acquisition; report performance to firm leadership.
- Coach, mentor, and performance-manage team members; build their skills in client handling, negotiation, and consultative suggestion.
- Develop and refine the firm’s client intake process, scripts, and follow-up cadence to improve conversion rates.
- Coordinate closely with practice heads and partners to match client requirements with the right legal expertise and to align on fee structures.
- Maintain accurate records of leads, conversions, and client interactions in the CRM; provide regular pipeline and forecast reports.
- Identify opportunities for cross-selling and repeat business from the existing client base.
- Represent the firm professionally in client meetings, calls, and negotiations, upholding the firm’s reputation and service standards.
Requirements
- 8+ years of overall experience, with a proven track record in sales, business development, or client relationship management – legal, professional services, or consulting background preferred.
- At least 2–3 years of experience leading or managing a team, ideally in a sales or client-facing function.
- Demonstrated success in negotiating and closing deals, with strong commercial acumen.
- Excellent communication, presentation, and interpersonal skills; comfortable engaging with senior stakeholders and clients.
- Strong organizational skills with the ability to manage multiple leads/clients and prioritize effectively.
- Working knowledge of CRM tools and pipeline management.
- Bachelor’s degree required; a background or working knowledge of legal services is an advantage but not mandatory.
- High degree of professionalism, discretion, and client-first orientation.
Preferred Skills
- Prior experience in a law firm, consulting firm, or other professional services environment handling client acquisition.
- Familiarity with consultative / solution handling approaches.
- Ability to read and interpret basic legal service requirements to route clients to the right practice area.
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: In person
