- Job Summary:
- We are looking for a Customer Service Executive to coordinate with students over phone calls regarding their documentation process. The candidate will ensure timely follow-ups, assist students with document requirements, resolve basic queries, and maintain accurate records of interactions.
- Language:- Tamil is Mandatory
Key Responsibilities:
- Coordinate with students via phone calls regarding document submission.
- Explain documentation requirements and guide students through the process.
- Follow up regularly to ensure timely submission of pending documents.
- Address student queries professionally and escalate complex issues when required.
- Maintain accurate records of calls, follow-ups, and document status in the CRM or tracking system.
- Coordinate with internal teams to ensure smooth processing of student documentation.
- Meet daily call and follow-up targets while maintaining high service quality.
- Required Skills:
- Excellent verbal communication skills.
- Good interpersonal and customer service skills.
- Strong follow-up and coordination abilities.
- Basic knowledge of MS Office and CRM tools
- Ability to handle multiple student interactions efficiently.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Provident Fund
Work Location: In person
