Job Title: Telecaller
Location: Kolkata, West Bengal
Job Type: Full-Time
Department: Sales / Customer Support / Operations
Job Summary
We are hiring enthusiastic and communication-focused Telecaller / Telecalling Executive to connect with customers, generate leads, provide information about services, and maintain customer relationships. The ideal candidate should have strong communication skills and confidence in handling calls professionally.
This role is suitable for freshers and experienced candidates looking to build a career in customer communication, sales support, and client engagement.
Key Responsibilities
- Make outbound and receive inbound customer calls
- Explain products and services to potential customers
- Generate leads and maintain customer databases
- Follow up with customers and schedule appointments
- Handle customer queries and provide accurate information
- Maintain call records and update CRM systems
- Achieve daily and monthly calling targets
- Coordinate with internal teams for customer support
- Build and maintain positive customer relationships
- Ensure professional communication standards
Requirements
- Minimum qualification: 12th Pass / Graduation preferred
- Freshers and experienced candidates can apply
- Good communication and interpersonal skills
- Basic computer knowledge and data entry skills
- Ability to handle customer conversations confidently
- Target-oriented and result-driven mindset
Preferred Skills
- Telecalling
- Customer Communication
- Lead Generation
- Customer Relationship Management (CRM)
- Sales Support
- Negotiation Skills
- Follow-up Management
- Data Management
- Problem Solving
Pay: ₹10,000.00 - ₹13,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person
