Chennai, Tamil Nadu
Job Summary
We are looking for a skilled Blue Yonder WMS Support Consultant with 6-7 years of hands-on experience in Production Support, Incident Management, Enhancements, Troubleshooting, and Warehouse Operations Support. The candidate should possess strong techno-functional expertise in BY WMS and work closely with business users, warehouse operations teams, and development teams to ensure stable warehouse execution and business continuity.
Key Responsibilities
Provide L2/L3 production support for Blue Yonder (JDA) WMS applications.
Investigate and resolve critical incidents within agreed SLA timelines.
Perform Root Cause Analysis (RCA) and prepare corrective/preventive action plans.
Support inbound, outbound, inventory, replenishment, picking, packing, shipping, and warehouse execution processes.
Monitor interfaces, integrations, batch jobs, and application performance.
Analyze MOCA traces, logs, and SQL queries to troubleshoot application issues.
Coordinate with infrastructure, database, middleware, and business teams for issue resolution.
Perform minor enhancements, configuration changes, and deployment validation activities.
Execute release support, patch deployments, and post-deployment verification.
Support application upgrades, rollouts, and warehouse onboarding activities.
Create knowledge articles, SOPs, and support documentation.
Participate in on-call support and production support rotations when required.
Skill Requirements
BY WMS Functional Knowledge
BY WMS / JDA WMS / RedPrairie WMS
Inbound Operations
Outbound Operations
Inventory Management
Wave Processing
Allocation
Replenishment
RF Transactions
Warehouse Configuration
Technical Skills
MOCA Commands and Troubleshooting
SQL / Oracle Queries
Integration Support
Interface Monitoring
Batch Job Monitoring
Log Analysis
Unix/Linux Basics
Other Requirements
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