Position: Voice Process Executive
Industry: Hospital / Healthcare
Location: Chennai
Department: Patient Services / Call Center
Roles & Responsibilities
- Handle inbound calls for doctor appointment booking.
- Assist patients in scheduling, rescheduling, and cancelling appointments.
- Provide information about doctor availability, departments, and consultation timings.
- Maintain proper patient communication with professionalism and empathy.
- Coordinate with hospital departments for appointment confirmation.
- Update patient details accurately in the system.
- Handle patient queries and provide basic guidance regarding hospital services.
Requirements
- Any Degree / Diploma.
- Good communication skills in Tamil and English.
- Basic computer knowledge.
- Freshers and experienced candidates can apply.
- Customer service or call center experience is an added advantage.
- Ability to handle patients politely and professionally.
Preferred Skills
- Good telephone etiquette.
- Multitasking ability.
- Team player with positive attitude.
Work Timing
- Rotational Shift / Day Shift (as per hospital requirements)
Interested Candidates
Contact HR for further details.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
