Supervisor – Collection Services Telegu
Company: HDB Financial Services
Job Type: Full-Time
Department: Collection Services
Location: Chennai
About the Role
HDB Financial Services is looking for an experienced and result-oriented Supervisor – Collection Services to lead and manage a team of collection executives. The ideal candidate should possess strong leadership abilities, in-depth knowledge of domestic collections, and the capability to drive team performance while ensuring operational excellence and customer satisfaction.
The role involves coaching team members, monitoring daily collection activities, maintaining operational reports, handling escalations, and coordinating with internal stakeholders and collection agencies to achieve business objectives.
Key ResponsibilitiesTeam Management & Leadership
- Lead, mentor, and motivate the collections team to consistently achieve business targets.
- Conduct on-the-job product and process training for new joiners.
- Monitor caller performance and provide continuous coaching and feedback.
- Review team performance on a daily, weekly, and monthly basis.
- Manage team attendance and absenteeism to ensure uninterrupted workflow.
- Build a high-performance and target-driven work environment.
Operations & Performance Management
- Maintain accurate MIS reports for the allocated collection pool.
- Track collection activities and monitor individual and team productivity.
- Develop and implement effective collection strategies to maximize recoveries.
- Identify critical and high-risk customer accounts and take appropriate action.
- Handle customer escalations and resolve complex collection-related issues professionally.
- Ensure compliance with company policies and collection guidelines.
Coordination & Stakeholder Management
- Coordinate with Bank Field Recovery Personnel (FPRs) for collection activities.
- Send pick-up files to FPRs in a timely manner.
- Work closely with collection agencies to improve operational efficiency.
- Liaise with cross-functional departments to ensure smooth business operations.
Key Responsibilities at a Glance
- On-the-job training and coaching for new employees.
- Team performance monitoring and reporting.
- MIS preparation and maintenance.
- Collection strategy planning and execution.
- Customer escalation management.
- Coordination with internal teams and collection agencies.
- Achievement of team collection targets.
Required Qualifications
- Bachelor's Degree in any discipline.
- 3–6 years of relevant experience in Domestic Collections, with prior team handling experience preferred.
Required Skills & Competencies
- Strong leadership and people management skills.
- Excellent verbal and written communication skills.
- Good knowledge of Microsoft Excel and MIS reporting.
- Sound understanding of domestic collections processes and recovery operations.
- Strong analytical and problem-solving abilities.
- Ability to motivate teams and drive performance.
- Target-oriented with excellent planning and execution skills.
- Ability to manage customer escalations professionally.
- Strong coordination and stakeholder management skills.
Why Join HDB Financial Services?
- Opportunity to work with one of India's leading financial institutions.
- Competitive salary and performance-based incentives.
- Career growth and leadership development opportunities.
- Dynamic and collaborative work environment.
- Comprehensive training and professional development programs.
Experience: 3–6 Years
Qualification: Any Graduate
Department: Collection Services
Employment Type: Full-Time
If you have strong leadership skills, expertise in collections, and a passion for driving team performance, we'd love to have you on board!
Interested candidate can share their resume through [email protected] / 9342930710
Pay: ₹17,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
