EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking an experienced Solution Architect to design and oversee the architecture of a Salesforce Service Cloud ecosystem integrated with multiple external systems. This role requires defining scalable, secure and high-performing solutions while ensuring compliance with enterprise standards and providing technical leadership to delivery teams.
Responsibilities
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Define end-to-end architecture for Salesforce Service Cloud implementations
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Design scalable and secure solutions aligned with business needs and technical specifications
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Ensure optimal use of Service Cloud capabilities such as Service Console, Omni-Channel, CTI and Knowledge
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Design and govern integrations with external systems like ERP, CRM and third-party platforms
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Define API strategies using REST/SOAP, event-driven architectures and middleware platforms like MuleSoft
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Provide technical leadership for development teams, conducting design and code reviews
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Establish and enforce architecture standards, design principles and reusable components
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Collaborate with Product Owners, Business Analysts, Scrum Masters and stakeholders to translate requirements into robust solutions
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Present architecture solutions to both technical and non-technical stakeholders
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Ensure compliance with performance, scalability and security requirements
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Define security architecture and ensure appropriate data protection and access controls
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Develop CI/CD pipelines, environment strategies and release management approaches
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Identify technical risks and define mitigation strategies
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Oversee critical incidents and production releases, providing architectural guidance
Requirements
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Minimum 9 years of experience in IT with a strong focus on Salesforce architecture, especially Service Cloud
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Deep understanding of Salesforce platform capabilities and constraints
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Proven experience in designing complex integrations across APIs, middleware and event-driven systems
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Knowledge of integration patterns, data architecture and system design
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Expertise in REST/SOAP APIs, microservices and cloud-native architectures
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Hands-on experience with Apex, Salesforce Lightning (LWC/Aura) and data models
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Background in stakeholder management and excellent communication skills
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Salesforce certifications: Application Architect, System Architect or Technical Architect
We offer
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Opportunity to work on technical challenges that may impact across geographies
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Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
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Opportunity to share your ideas on international platforms
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Sponsored Tech Talks & Hackathons
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Unlimited access to LinkedIn learning solutions
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Possibility to relocate to any EPAM office for short and long-term projects
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Focused individual development
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Benefit package:
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Health benefits
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Retirement benefits
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Paid time off
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Flexible benefits
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Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
