Job Description
We are looking for a proactive and customer-focused Customer Success Manager (CSM) who will be responsible for managing client relationships, ensuring customer satisfaction, and driving retention and growth. The ideal candidate should have strong communication skills and experience in handling clients in a fast-paced environment.
Key Responsibilities
- Build and maintain strong relationships with existing clients
- Act as the primary point of contact for customer queries and concerns
- Ensure smooth onboarding and product/service adoption
- Regularly follow up with clients to ensure satisfaction and retention
- Identify opportunities for upselling and cross-selling
- Resolve customer issues in a timely and professional manner
- Maintain client data, feedback, and reports in CRM systems
- Collaborate with internal teams (Sales, Operations, Support) for seamless service delivery
Required Skills & Experience
- 1–4 years of experience in Customer Success / Client Servicing / Account Management / Sales
- Excellent communication and interpersonal skills
- Strong problem-solving and relationship management skills
- Ability to handle multiple clients and priorities
- Basic knowledge of CRM tools, MS Excel, or Google Sheets
- Customer-first mindset with a result-oriented approach
Preferred Candidate
- Experience in EdTech / Service-based industry / B2B environment
- Ability to work in a fast-paced and target-driven environment
- Immediate or short notice period preferred
What We Offer
- Competitive salary + performance-based incentives
- Growth and learning opportunities
- Supportive and professional work environment
Job Type: Full-time
Pay: ₹35,000.00 - ₹43,000.00 per month
Work Location: In person
