Service Manager
Location: Noida, Uttar Pradesh
Department: Service & Technical Support
Employment Type: Full-Time
Experience: 10+ Years
CTC: Up to ₹12 LPA (Based on experience and overall fit)
About the Company
Optimum Solutions is a trusted name in the sheet metal industry, delivering advanced machinery, tooling, software, automation, and engineering solutions to customers across India. Since 2011, we have been partnering with globally recognized brands to help manufacturers improve productivity, precision, and operational efficiency.
Headquartered in Noida with a growing presence in Chennai and Mumbai, we believe our people are the foundation of our success. We foster a workplace built on collaboration, accountability, continuous learning, and innovation, where every individual has the opportunity to contribute and grow.
About the Role
We are looking for an experienced Service Manager to lead our technical service operations and ensure exceptional customer support across India. The ideal candidate will be responsible for managing the service team, improving service efficiency, maintaining customer satisfaction, and ensuring timely installation, commissioning, maintenance, and troubleshooting of machines.
This role requires a strong technical background, excellent leadership skills, and a customer-first mindset. The successful candidate should be comfortable managing field service operations while continuously improving service quality and operational performance.
Key Responsibilities
- Lead and manage the service department, ensuring efficient day-to-day operations.
- Plan, coordinate, and monitor installation, commissioning, preventive maintenance, and breakdown support activities.
- Supervise and mentor field service engineers, providing technical guidance and performance coaching.
- Ensure customer complaints are resolved promptly while maintaining high service standards.
- Monitor service KPIs, response time, turnaround time (TAT), first-time fix rate, and customer satisfaction.
- Coordinate with the Sales, Spare Parts, and Technical teams to deliver seamless customer support.
- Develop preventive maintenance programs and annual service plans for customers.
- Ensure proper documentation of service reports, machine history, warranty claims, and customer records.
- Manage AMC (Annual Maintenance Contract) activities and identify opportunities for service business growth.
- Maintain spare parts planning and inventory coordination to minimize machine downtime.
- Conduct technical training programs for customers and internal service engineers.
- Prepare monthly service MIS, team performance reports, and operational updates for management.
- Ensure compliance with company safety standards and service procedures.
- Support continuous improvement initiatives to enhance service quality and operational efficiency.
Required Qualifications
- Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, Electronics, Mechatronics, or a related field.
- Minimum 10 years of experience in service operations, technical support, or after-sales service.
- At least 3–5 years of experience leading a service team.
- Strong technical knowledge of industrial machinery, automation systems, or manufacturing equipment.
- Experience in installation, commissioning, troubleshooting, and preventive maintenance.
- Excellent leadership, communication, and customer relationship management skills.
- Ability to handle multiple projects and prioritize service activities effectively.
- Proficiency in Microsoft Office and service reporting tools.
- Willingness to travel for customer visits whenever required.
Preferred Skills
- Service Operations Management
- Team Leadership
- Customer Relationship Management
- Preventive & Breakdown Maintenance
- Installation & Commissioning
- Technical Troubleshooting
- AMC Management
- Spare Parts Planning
- Root Cause Analysis
- Service Planning & Scheduling
- MIS & Performance Reporting
- Process Improvement
What We Offer
- Competitive compensation up to ₹12 LPA
- Performance-based incentives
- Annual performance appraisal
- Health Insurance
- Paid Leave as per company policy
- Travel allowance for official assignments
- Learning and professional development opportunities
- A collaborative and growth-oriented work environment
- Opportunities to lead high-impact technical projects and build a high-performing service team
- Annual Bonus
Pay: ₹1,200,000.00 per year
Work Location: In person
