Position: L2 IT Support EngineerKey Responsibilities
- Provide Level-2 technical support for desktops, laptops, printers, and peripherals.
- Troubleshoot Windows operating systems and Microsoft Office applications.
- Manage Active Directory, Group Policies, and user account administration.
- Configure and troubleshoot LAN, WAN, Wi-Fi, switches, routers, and VPN connectivity.
- Install, configure, and maintain servers and virtualization environments.
- Monitor and manage backup solutions and endpoint security tools.
- Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
- Handle hardware diagnostics, upgrades, and replacement activities.
- Coordinate with OEM vendors and third-party service providers.
- Maintain IT documentation, asset inventory, and incident reports.
- Provide remote and onsite support to users and client locations.
- Ensure adherence to IT policies, security standards, and SLAs.
Required Skills
- Windows 10/11 Administration
- Windows Server 2016/2019/2022
- Active Directory and DNS
- Microsoft 365 Administration
- Networking Fundamentals (TCP/IP, DHCP, VPN, VLAN)
- Switches, Routers, and Firewall Basics
- Antivirus and Endpoint Security Solutions
- Backup and Recovery Solutions
- Hardware Troubleshooting
- Ticketing Tools and ITIL Practices
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund
- Work from home
Work Location: In person
