Customer Service Representative (CSR)
Company: Bagpiper Transport Inc.
Industry: Canadian Trucking & Logistics
Job Type: Full-Time
About the Role
Bagpiper Transport Inc. is looking for a professional and customer-focused Customer Service Representative (CSR) to join our growing team. This is a remote position based in India, supporting our operations in Canada. The successful candidate must be available to work during Canadian business hours.
Key Responsibilities
- Respond to customer inquiries via phone and email in a professional and timely manner.
- Coordinate with customers, drivers, and dispatch to ensure smooth day-to-day operations.
- Provide shipment updates and resolve customer concerns.
- Maintain accurate records and documentation.
- Deliver excellent customer service while supporting daily operational needs.
Requirements
- Excellent verbal and written communication skills in English.
- Strong customer service and problem-solving abilities.
- Professional phone and email etiquette.
- Ability to multitask and work efficiently in a fast-paced environment.
- Reliable internet connection and a dedicated workspace for remote work.
- Availability to work Canadian business hours.
Preferred Qualifications
- Experience with ACI/ACE customs documentation and border procedures.
- Previous experience in the Canadian trucking, transportation, or logistics industry is a strong asset.
Why Join Us?
- Work remotely from India.
- Be part of a growing company in the Canadian transportation industry.
- Supportive and collaborative work environment.
- Competitive salary based on experience and qualifications.
How to Apply
Email your resume to: [email protected]
WhatsApp phone: +1 204-558-8333
Pay: ₹50,000.00 - ₹100,000.00 per month
Benefits:
Work Location: Remote
