What success looks like in this role:
Job Title: Experience Delivery Lead
eXperience Management Office is seeking for a n eXperience Delivery Lead (XD L ) with strong business relationship management , communication, and leadership skills to drive proactive e nd-to-end experience delivery service within an organization. This role will be accountable for delivery of the XMO service to clients, working alongside a team of Proactive and Automation Engineers ensuring a smooth and continues outstanding end user experience . eXperience Delivery L ead will be responsible for building and implementing successful use cases therefore improvements , tangible savings, and benefits showcasing real value to the XMO work being delivered . This role will require excellent customer relationship skills and business skills k now the customer strategy to recommend the right initiatives from the XMO service . eXperience Delivery Lead will hold E xperience Level Review meetings to discuss value of findings and conduct roadmap planning to ensure best use of DEX features and XLA implementation to enhance user e x perience.
Your key areas of responsibilities will be:
Take full responsibility for the successful delivery of experience as a service, monitoring automation progress, identifying potential risks or issues, and developing actionable mitigation plans with clear ownership.
Take ownership of preparing and delivering monthly Experience Level reports, highlighting key achievements, use case progress, and ensuring the delivery of tangible benefits to the client.
Bachelor's degree in a relevant field (e.g., IT service delivery , client delivery , project management ) or equivalent practical experience.
Energetic, positive, flexible, motivat ed, and motivating.
You will be successful in this role if you have:
Bachelor's degree in a relevant field (e.g., IT service delivery , client delivery , project management ) or equivalent practical experience.
Energetic, positive, flexible, motivat ed, and motivating.
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