Role description
This role is to hire a Business Process Operations Team Lead
Overview of Role/Principle Responsibilities:
To oversee day-to-day delivery of the AML due diligence process, coordinate the team’s workload, act as the primary escalation and quality reviewer, and ensure continuous workforce competency.
Key Responsibilities:
1. Workflow Coordination and Oversight Case Assignment: Distribute onboarding, periodic, and event-driven review tasks amongst Analysts and Senior Analysts, balancing complexity and urgency. Workload Monitoring: Track team progress against SLAs and KPIs, ensuring tasks are performed promptly and escalate bottlenecks to the Manager.
2. Quality Assurance & Escalation Management File Review: Final quality check on completed files, confirming proper application of risk factors, EDD, and full compliance with internal requirements. Issue Resolution: Resolve escalated s from Senior Analysts, including genuine matches on sanctions/PEP/adverse news lists or high-risk profile investigations. Red Flag Management: Oversee analysis and documentation of unusual transaction patterns, negative media, and emerging regulatory risks.
3. Communication Client Interface: Serve as contact for client and other stakeholders in daily operations. Communicate progress, escalation outcomes, and client queries. Guidance Delivery: Interpret complex AML rules and translate them into clear process steps and guidelines for the team.
4. Training and Process Improvement Upskilling: Identify training needs, deliver refresher training on regulatory updates or process changes, and maintain skills matrix. Process Review: Review and update procedural documentation, checklists, and forms for clarity and completeness. Audit Readiness: Prepare for internal/external audits or regulatory inquiries, lead file sample reviews, and proactively address findings.
5. Reporting and Governance MI Data: Collate and verify quality metrics, escalate material issues to the Manager, participate in governance meetings. Continuous Improvement: Recommend enhancements to improve case quality, efficiency, or risk identification.
6. Know your distribution (KYD) – where applicable
Case Assignment and Oversight: Allocate KYD due diligence tasks, ensuring complex reviews or high-risk distributors go to suitably skilled Senior Analysts or Specialist staff.
Agreement and Document Review: Validate that distribution agreements and/or comfort letters contain all necessary Financial Crime (FC) responsibilities and provisions. Escalate any contractual ambiguities or gaps to the designated client function.
Risk Assessment Oversight: Oversee and approve the risk assessment of the distributor relationship, including reviewing all completed DDQs, Wolfsberg Questionnaires, and analysis on the intermediary’s AML/FC framework.
Escalation and Consultation: Where the distributor/placement agent’s role is ambiguous or where the reliance status is unclear, consult with the designated client function. Document all communications and escalation outcomes. Ongoing Monitoring: Ensure periodic reviews of distributor/platform relationships follow risk-based ODD cycle timeframes, with updates to the intermediary’s risk profile and supporting documentation as part of ongoing due diligence. Quality Control: Review Senior Analysts’ checks and analysts’ documentation for consistency, and lead remediation where deficiencies are found.
Skills and Behaviours Required:
4–6 years’ AML/KYC experience with at least 1 year in a leadership, supervisory or checker function
Skilled in process management, QA, and file escalation pathways
Excellent oral and written communication and stakeholder management Strong risk awareness and ability to apply AML requirements operationally
Experience managing upskilling/training initiatives Discharge of responsibilities The role holder shall ensure that all their responsibilities are performed to the highest levels of integrity, quality and transparency and in a manner most likely to promote the success of the Client Group, taking into account the interests of key stakeholders including clients, employees, regulators, suppliers and society as a whole. In discharging their responsibilities, the individual shall establish appropriate oversight and control structures for all areas under their control where needed. Reporting Obligations In discharging their responsibilities, the role holder shall
Ensure that AML Services - Manager is made aware of any issues, or red flag which the Team leader deems material
Provide to the AML Services - Manager an annual assessment of their own performance against objectives agreed with them Conduct Rules
This role is within an entity/or entities which are covered by the UK’s Senior Manager and Certification Regime. As such, the role holder is required to comply with the following Individual Conduct Rules:
Rule 1: You must act with integrity
Rule 2: You must act with due skill, care and diligence
Rule 3: You must be open and cooperative with the FCA, PRA and any other regulators
Rule 4: You must pay due regard to the interests of customers and treat them fairly
Rule 5: You must observe proper standards of market conduct
Skills
English Communication, Stakeholder Management, Anti-Money Laundering, Know Your Customer
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
