Role Description
This role requires hands-on experience in Salesforce platform development and deployment, including Salesforce Communities and Copado DevOps tools. The candidate will be the go-to technical resource responsible for supporting Production and non-Production environments, ensuring code quality and platform compliance, and driving continuous improvements in the digital technology ecosystem.
Must-Have Skills
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Primary technical expert responsible for supporting Production and non-Production environments and point of contact for Salesforce development activities in GSC- CX domain.
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Extensive hands-on technical and solution implementation experience with the Salesforce Lightning Platform (Aura and LWC frameworks) and demonstrating positions of increasing responsibility and mentoring of junior technical resources.
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Develop custom configured, Visualforce and Lightning applications on the Salesforce platform leveraging the capabilities and features of Service Cloud and Commerce Cloud.
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Support the maintenance of integration between Salesforce and other platforms such as AWS, MuleSoft, and other third-party services.
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Research AI/ML based solutions and drive POCs to align with business use cases.
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Own critical development items and work closely with the team to ensure continuity and timely resolution of high-priority items.
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Perform code reviews to ensure adherence to security, scalability, accessibility, performance standards and compliance with VeraCode validation standards
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Collaborate with cybersecurity teams to implement security protocols, ensure platform security posture, respond to vulnerabilities and audit findings and alignment with Amgen’s governance, security, and compliance frameworks.
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Coordinate all aspects of the release process using Copado, including pipeline configuration, code integration, version control, sandbox refreshes, deployment planning, and post-release validation and support. Drive the adoption of DevOps practices by supporting continuous integration, automated testing, and deployment pipelines.
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Participate actively in PI Planning, Sprint Planning, and other SAFe Agile ceremonies to ensure full visibility and accountability across deliverables.
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Uphold platform scalability, reusability, and future-readiness by recommending standard methodologies and reusable frameworks.
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Operate in a regulated business environment and adhering to mandatory compliance requirements.
Basic Qualifications
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8 - 13 years of experience in Business, Engineering, IT or related field
Professional Certifications:
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Salesforce Platform Developer I (required).
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Salesforce Platform Developer II (required).
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Salesforce Administrator or App Builder Certification (preferred).
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SAFe Agile Certification (preferred).
Soft Skills:
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Effective collaboration in cross-functional and distributed teams
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Strong initiative and self-drive in a dynamic environment
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Excellent problem-solving and debugging skills
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Experience working in Agile/Scrum teams
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Ability to collaborate with QA, compliance, validation, and security teams
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Ability to handle and prioritize numerous tasks effectively
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High attention to detail and commitment to quality
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Willingness to mentor junior developers and share best practices
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Adaptability to work in a fast-paced, evolving technical landscape.
