Hiring client services manager with 4 years plus experience of handling clients preferably for an advertising firm.
Responsibility
- Communicating with clients via phone calls, emails, or in-person
- Identifying and resolving client queries
- Maintaining a detailed and accurate record of all client details and communications
- Building and maintaining long-lasting business relationships with clients
- Ensuring to respond to client queries in a professional and timely manner
- Providing clients with relevant information on the services offered by the company
- Achieving the monthly/yearly revenue targets
- Drafting and negotiating the terms and conditions for all assignments
- Customer relationship management and generation of repeat business
- Maintaining the MIS of the projects and assignments as desired by the immediate superior
- Coordinate with the divisional head or person assigned by him/her for the project to ensure timely delivery of projects/assignments
Skills
- Understanding of various services in the advertising, branding and event areas
- Good time management and organizational skills
- Strong analytical and problem-solving skills
- Deadline-driven and highly motivated individual
- Ability to maintain a calm composure in stressful situations
- Good listening skills
- Ability to work independently and collaboratively
- Excellent negotiation skills
- Proficiency in preparation and delivery of presentations
- Proficient in written and spoken English - Excellent communication skills
- Proficient on standard software like MS office, operating system, Internet, email etc
Job Types: Full-time, Permanent
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
Experience:
- Client servicing: 4 years (Preferred)
Work Location: In person
