Location: Delhi
Industry: Cold Chain Logistics
Company Overview
Crystal Logistics is India’s most trusted cold chain and warehousing partner, delivering reliable temperature-controlled logistics with excellence and integrity. We focus on building scalable operations, strong client partnerships, and a performance-driven culture.
Role Summary
We are looking for an experienced and result-oriented Sales and Operations Head to lead and scale our cold chain logistics operations and business development function. This role will be responsible for driving revenue growth, operational excellence, and end-to-end logistics management.
The ideal candidate will bring a strong blend of sales leadership and operational expertise, ensuring business expansion while maintaining high service standards, cost efficiency, and compliance.
Success in this role will be measured by business growth, profitability, service quality, and team performance.
Key Responsibilities
1. Business Development & Revenue Growth
- Drive overall sales strategy and revenue generation for cold chain logistics.
- Identify and develop new business opportunities across key industries (pharma, FMCG, food, QSR, etc.).
- Build and maintain strong relationships with key clients, partners, and vendors.
- Lead client acquisition, negotiations, and contract closures.
- Ensure achievement of monthly, quarterly, and annual revenue targets.
- Develop pricing strategies and value-based selling approaches.
2. Operations Management & Execution
- Oversee end-to-end cold chain logistics operations, including transport, warehousing, and distribution.
- Ensure temperature integrity and compliance across all operations.
- Monitor fleet utilization, route planning, and delivery timelines.
- Drive SLA adherence, reduce delays, and improve operational efficiency.
- Manage vendor network and ensure availability of vehicles as per demand.
- Implement standard operating procedures (SOPs) and best practices.
3. Profitability & Cost Control
- Manage P&L responsibility for the logistics function.
- Optimize operational costs including transportation, fuel, and manpower.
- Improve margins through efficient planning and vendor negotiations.
- Monitor key financial metrics such as cost per trip, revenue per vehicle, and profitability.
4. Team Leadership & Development
- Build, lead, and manage a high-performing sales and operations team.
- Set clear KPIs and monitor team performance regularly.
- Provide training, guidance, and development opportunities.
- Drive accountability, ownership, and a performance-driven culture.
5. Customer Experience & Retention
- Ensure high levels of customer satisfaction and retention.
- Handle key client escalations and resolve issues effectively.
- Conduct regular business reviews with clients.
- Strengthen long-term relationships and increase wallet share.
6. Compliance & Quality Control
- Ensure adherence to cold chain compliance standards and safety norms.
- Maintain proper documentation for audits and regulatory requirements.
- Monitor quality standards and minimize product loss/damage.
7. Cross-Functional Coordination
- Collaborate with sales, operations, finance, and customer support teams.
- Align business goals with operational capabilities.
- Drive process improvements and automation initiatives.
Required Qualifications
- Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field
- MBA (preferred)
Experience Requirements
- 8–15 years of experience in logistics, with strong exposure to cold chain operations and sales
- Proven track record in business development and operations management
- Experience in handling P&L and team leadership roles
Skills & Competencies
Technical Skills:
- Strong understanding of cold chain logistics and temperature-controlled transportation
- Knowledge of fleet management, route planning, and warehouse operations
- Experience with MIS, CRM, and logistics tracking systems
Soft Skills:
- Strong leadership and team management skills
- Excellent communication and negotiation abilities
- Strategic thinking and problem-solving mindset
- High ownership and decision-making capability
Pay: ₹80,000.00 - ₹100,000.00 per month
Benefits:
Work Location: In person
