Key Responsibilities: 1. Case Management & Process Ownership: o Take full ownership of the HR disciplinary case management process, from case initiation to resolution. o Handle cases related to attendance management, call avoidance, job abandonment, unauthorized settlements, and other disciplinary issues. o Ensure all cases are managed in line with company policies, HR best practices, and legal requirements. 2. Policy Guidance & Support: o Provide expert guidance and advice to managers on HR policies related to disciplinary actions. o Assist in the interpretation and application of HR policies, ensuring consistent and fair treatment of all employees. o Develop and update HR policies related to disciplinary actions, ensuring they are current and in compliance with relevant laws. 3. Communication & Documentation: o Maintain clear, concise, and accurate records of all disciplinary cases, including documentation of all actions taken. o Communicate effectively with managers, employees, and other stakeholders throughout the disciplinary process. o Prepare reports and presentations on disciplinary case trends, outcomes, and recommendations for policy improvements. 4. Empathy & Employee Support: o Demonstrate empathy and active listening skills when dealing with employees involved in disciplinary cases. o Provide support and guidance to employees throughout the disciplinary process, ensuring they understand the process and have access to necessary resources. 5. Critical Thinking & Decision Making: o Apply critical thinking, judgment, and reasoning to evaluate complex disciplinary cases and determine appropriate actions. o Work independently to resolve cases, making informed decisions based on company policies, past precedents, and legal guidelines. 6. Collaboration & Continuous Improvement: o Collaborate with HR colleagues and other departments to ensure a consistent and integrated approach to disciplinary case management. o Participate in continuous improvement initiatives related to HR case management processes and tools.
