Shift: Rotational
Week Off: Rotational
Job Responsibilities:
- Handle inbound and outbound customer calls.
- Resolve customer queries at L1 level.
- Handle product, installation, repair/service, warranty, delivery, invoice, registration, order and complaint-related queries.
- Perform basic troubleshooting as per SOP/Knowledge Base.
- Create and update customer tickets in CRM.
- Follow up on pending service/repair cases.
- Escalate unresolved cases to the concerned team.
- Maintain professional communication, empathy and ownership while ensuring good CSAT.
Eligibility:
- 10+2, Undergraduate or Graduate candidates can apply.
- Freshers and candidates with 0–2 years of BPO/Customer Support experience can be considered.
- Experience in Consumer Electronics, Consumer Durables, E-commerce or After-Sales Support is preferred.
- English and Hindi communication skills are mandatory.
- Proficiency in at least one South Indian language — Kannada, Tamil, Telugu or Malayalam — is mandatory.
- Good customer-handling, listening, probing and problem-solving skills.
- Basic computer knowledge and familiarity with CRM/ticketing tools.
- Must be comfortable with rotational shifts and rotational week-offs.
Pay: ₹20,000.00 - ₹21,000.00 per month
Application Question(s):
- Are you comfortable with the offered salary of ₹21,000 per month?
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
Work Location: In person
