Job Summary:
The Helpdesk Coordinator will be responsible for coordinating and managing day-to-day helpdesk activities, providing first-level support, maintaining communication with users, and ensuring smooth functioning of IT support services. The candidate should demonstrate strong communication abilities, customer service orientation, and basic knowledge of IT equipment and systems.
- *Roles and Responsibilities:*
- * Act as the first point of contact for users regarding helpdesk issues.
- * Receive, record, and track support requests and complaints.
- * Coordinate with IT teams for issue resolution and follow-ups.
- * Provide timely updates to users on the status of their requests.
- * Maintain records of tickets, issues, and support activities.
- * Assist users with basic IT-related queries and equipment issues.
- * Use Microsoft Office and email for communication and reporting.
- * Ensure smooth day-to-day helpdesk operations.
- * Maintain professional behavior and provide good customer service.
- * Follow company policies, confidentiality rules, and work discipline.
- * Participate in meetings and support continuous service improvement.
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- * *Required Skills:*
- * Good communication and customer service skills
- * Basic knowledge of IT hardware, software, and networking
- * Proficiency in Microsoft Office and email communication
- * Basic troubleshooting and problem-solving skills
- * Ability to use helpdesk/ticketing systems
- * Good coordination, time management, and record-keeping skills
- * Teamwork with a professional attitude and willingness to learn
Pay: Up to ₹200,000.00 per year
Benefits:
Work Location: In person
