Job Title: Senior Operations Executive / Senior Operations Manager
Department: Operations
Industry: Healthcare / Ayurveda Clinic
Location: Borivali / Malad
Timings: 12 to 9 & 8 to 5
Experience: 1 to 3 year
Job Summary:
We are looking for an experienced and responsible Senior Operations professional tomanage the day-to-day operations of the healthcare centre. The candidate will be responsible for handling clinic operations, patient coordination, staff management, billing, inventory, and ensuring smooth workflow across departments.
Roles & Responsibilities :
1. Operations Management
2. Manage complete day-to-day clinic operations
3. Ensure smooth patient flow and appointment management
4. Monitor operational efficiency and service quality
5. Handle escalation and resolve operational issues
6. Team Management
7. Supervise front desk, patient care, therapists, and support staff
8. Manage staff attendance, schedules, and performance
9. Conduct staff training and operational guidance
10. Patient Coordination
11. Ensure excellent patient experience and satisfaction
12. Handle patient queries, complaints, and follow-ups
13. Coordinate between doctors, therapists, and patients
14. Billing & Revenue Management
15. Monitor billing, collections, and payment follow-ups
16. Maintain operational and revenue reports
17. Ensure achievement of monthly operational targets
18. Inventory Management
19. Monitor medicine and consumable stock
20. Coordinate with vendors for stock procurement
21. Maintain inventory records and audits
CRM & Reporting :
Maintain accurate patient records in CRM
Prepare daily, weekly, and monthly MIS reports
Track operational performance metrics
Business Support:
Support marketing and business development activities
Help improve patient retention and conversion
Coordinate promotional activities and campaigns
Requirements :
Bachelor’s degree in healthcare management, BMS, BBA, MBA, or related field
3–8 years of experience in healthcare/clinic operations
Strong leadership and communication skills
Knowledge of CRM, billing systems, and operations management
Experience in Ayurveda/wellness/healthcare industry preferred
Key Skills :
Operations Management
Team Handling
Patient Coordination
Billing & Inventory
CRM Management
Problem Solving
Leadership
Communication Skills
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Provident Fund
Work Location: In person
