Position: Banking Software Support Executive
Job Type: Full-Time
Work Mode: Work From Home (WFH)
Travel: Occasional travel to client locations as required
Experience: Freshers & Experienced Candidates Welcome
Key Responsibilities
- Provide functional support for Banking/NBFC software.
- Assist customers with software-related queries and issue resolution.
- Coordinate with clients and internal technical teams for timely issue resolution.
- Perform software implementation, user onboarding, and training.
- Monitor support tickets and ensure timely follow-up and closure.
- Prepare and maintain support documentation and status reports.
- Troubleshoot application issues and escalate complex cases when required.
- Ensure high customer satisfaction through prompt and professional support.
Required Skills
- Good verbal and written communication skills.
- Basic knowledge of computers, MS Office, and internet applications.
- Strong problem-solving and analytical skills.
- Willingness to learn banking and financial software.
- Ability to work independently in a remote environment.
- Willingness to travel occasionally for client support and implementation.
Preferred Qualifications
- Any Graduate (B.Com,M.com)
- Freshers are welcome to apply.
- Experience in Banking, NBFC, Customer Support, or Software Support is an added advantage.
What We Offer
- Full-time Work From Home opportunity.
- Hands-on training on Banking/NBFC software.
- Career growth opportunities.
- Supportive and collaborative work environment.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
- Work from home
Work Location: In person
