Key Responsibilities:
- Handle incoming customer queries via phone calls, live chat, and other communication channels.
- Provide accurate information about products, orders, shipping, returns, and policies.
- Assist customers with order placement, payment issues, and tracking details.
- Resolve complaints or escalate issues to the concerned department when necessary.
- Maintain records of customer interactions and feedback in the CRM system.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- Coordinate with the logistics and operations team to ensure timely delivery and resolution of order-related issues.
- Work closely with the marketing and product teams to share customer insights.
Required Skills & Qualifications:
- Graduate in any discipline (preferred).
- Prior experience in customer support, preferably in the e-commerce industry.
- Excellent verbal and written communication skills in English and Hindi.
- Proficiency in using CRM tools, chat platforms, and MS Office.
- Ability to multitask, stay organized, and work in a fast-paced environment.
- Problem-solving skills with a customer-first attitude.
Key Attributes:
- Empathetic and patient listener.
- Positive and professional tone during interactions.
- Attention to detail and accuracy.
- Ability to work independently as well as part of a team.
Pay: ₹9,737.87 - ₹34,268.20 per month
Work Location: In person
