Job Title: Workshop Service ManagerLocation
Apple Auto Agency Pvt. Ltd., Kathriguppe, Bengaluru
Job Summary
We are seeking an experienced and customer-focused Workshop Service Manager to lead our automobile service operations. The ideal candidate will be responsible for managing the workshop team, ensuring high-quality service, improving customer satisfaction, and achieving productivity and revenue targets while maintaining company and manufacturer standards.
Key Responsibilities
- Manage the day-to-day operations of the workshop.
- Ensure timely delivery of vehicles with quality service.
- Monitor workshop productivity, efficiency, and technician performance.
- Maintain manufacturer (Suzuki) service standards and SOPs.
- Handle customer complaints and ensure prompt resolution.
- Plan and allocate jobs to technicians based on skill and workload.
- Achieve monthly service revenue, labour sales, and spare parts targets.
- Monitor service quality and reduce repeat repairs.
- Ensure proper maintenance of workshop tools and equipment.
- Train and motivate service advisors and technicians.
- Maintain workplace safety, cleanliness, and 5S standards.
- Coordinate with the spare parts department for parts availability.
- Prepare daily, weekly, and monthly workshop performance reports.
- Ensure high customer satisfaction (CSI) and retention.
Required Qualifications
- Diploma or Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or a related field.
- 3–10 years of experience in an automobile workshop, with at least 2 years in a supervisory or managerial role.
- Experience in two-wheeler dealerships is preferred.
Required Skills
- Strong leadership and team management.
- Excellent customer relationship and communication skills.
- Workshop planning and operational management.
- Knowledge of automobile service processes and diagnostics.
- Target-oriented with strong problem-solving abilities.
- Proficiency in MS Office and Dealer Management Systems
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
