Chennai, Tamil Nadu
Job Summary
- Provide support and maintenance to existing management information systems (MIS).
- Develop MIS system for customer management and internal communication
- Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
- Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
- Generate and distribute management reports in accurate and timely manner
- Perform data analysis for generating reports on periodic basis
- Generate both periodic and ad hoc reports as needed
Key Responsibilities
- Provide support and maintenance to existing management information systems (MIS).
- Develop MIS system for customer management and internal communication
- Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
- Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
- Generate and distribute management reports in accurate and timely manner
- Perform data analysis for generating reports on periodic basis
- Generate both periodic and ad hoc reports as needed
Skill Requirements
- .Analytical experience required
- Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
- . Sound business decision-making ability
- Ability to handle multiple projects simultaneously and to prioritize and handle several tasks at once with multiple deadlines
- Ability to communicate with people of various technical and business backgrounds
- .1-3 years of experience in the BPO industry preferred
- Attention to detail & high level of accuracy
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