Cashier Job Description – Hospitality Services (Restaurant)
Department
Operations / Front of House
Reports To
Restaurant Manager / Assistant Restaurant Manager
Job Summary
The Restaurant Cashier is responsible for providing excellent guest service by accurately processing customer orders and payments, maintaining cash and billing records, and ensuring smooth front-desk operations. The cashier acts as the first and last point of contact for guests, creating a positive dining experience while following company policies and hospitality standards.
Key ResponsibilitiesCustomer Service
- Welcome guests with a warm and professional attitude.
- Assist guests with billing, payment, and order-related queries.
- Ensure every guest receives prompt and courteous service.
- Handle customer complaints politely and escalate issues to the Restaurant Manager when required.
Billing & Cash Handling
- Generate accurate bills using the POS system.
- Accept payments through cash, credit/debit cards, UPI, gift vouchers, and other approved payment methods.
- Issue receipts for all transactions.
- Maintain and safeguard the cash drawer during the shift.
- Count and reconcile cash at the beginning and end of each shift.
- Report any cash shortages or discrepancies immediately.
POS Operations
- Operate the Point of Sale (POS) system efficiently.
- Apply discounts, promotional offers, and coupons only with proper authorization.
- Process refunds, cancellations, and void bills according to company policy.
- Ensure all transactions are recorded accurately.
Restaurant Coordination
- Coordinate with kitchen and service staff to ensure correct order billing.
- Update takeaway, dine-in, and online delivery orders accurately.
- Maintain communication with delivery partners whenever required.
Administrative Duties
- Prepare daily sales and cash reports.
- Maintain billing records and supporting documents.
- Keep the cashier counter clean, organized, and presentable.
- Follow company SOPs, hygiene standards, and cash-handling procedures.
Qualifications
- Minimum 12th Pass.
- Graduate in Hospitality, Commerce, or any related field is preferred.
Experience
- 1–2 years of experience as a Cashier in a restaurant, café, hotel, or hospitality industry is preferred.
Required Skills
- Excellent customer service and communication skills.
- Knowledge of POS billing software.
- Basic computer knowledge (MS Excel and MS Word).
- Strong numerical and cash-handling skills.
- Attention to detail and accuracy.
- Ability to work in a fast-paced restaurant environment.
- Honest, reliable, and responsible.
- Good teamwork and time management skills.
Key Performance Indicators (KPIs)
- 100% accurate billing and payment processing.
- Daily cash reconciliation without discrepancies.
- Fast checkout and billing time.
- High guest satisfaction.
- Compliance with company policies and SOPs.
- Zero unauthorized discounts or billing errors.
Code of Conduct
- Maintain confidentiality of company and customer information.
- Follow company grooming and uniform standards.
- Treat all guests and colleagues with professionalism and respect.
- Adhere to company ethics, hospitality standards, and legal requirements at all times.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
