Job Description
Job Title: L3 Support Analyst, VMware & Storage
Department: IT Infrastructure Support Team Reporting to: IT Infrastructure Manager
Location: OSBI, Bangalore / Hyderabad Version date: 6th May 2026
About OneSavings Bank plc
One Savings Bank plc floated on the London Stock Exchange main market on 5 June 2014. The Group, which is headquartered in Chatham, Kent, is a specialist lending and retail savings group serving the UK, Jersey and Guernsey, and is authorised by the PRA, part of the Bank of England, and regulated by the FCA.
The Group focuses its specialist lending activities on selected sub-sectors of the lending market in which it has an established presence and expertise. The Group’s specialist segments include Residential and Buy-to-Let/SME Mortgages. The Group’s other specialist segment is Personal Loans. The Group originates almost all of its organic lending through specialist intermediaries. One Savings Bank lends through the Kent Reliance and associated Channel Islands brands, InterBay Commercial, Prestige Finance and Reliance Property Loans brands.
The Group is predominantly funded by retail savings originated through online and direct channels, as well as through a Kent Reliance branded network of six branches and three third party-operated agencies in the South East of England. The majority of the Group’s administrative support functions are performed by its wholly owned operations in Bangalore, India.
Job Purpose
The L3 Support Analyst Role will act as the last line of support for all incidents, requests, problems and changes associated to their area of infrastructure whilst also providing guidance, mentoring and cover to analysts and Heads of respectively.
The role is essential to the organisation and will be seen as a technical expert within their field, this would result in extensive involvement in project planning for future services as well as maintenance and upgrade planning for existing. As the technical lead the role holder would be expected to provide technical assurance for all changes within the remit of their technology tower and be accountable for the stability within their technologies.
The role would be seen as the last line of support in relation to the technology area of expertise.
Core Responsibility
- SME specialism in technical functions providing support in the following areas: HP and Dell Storage, VMware VSphere Virtualisation environment & Backup Infrastructure Management.
- Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.
- Fulfil incident, request, and change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.
- Maintain and manage standards for the Banks storage and virtual environments in line with industry best practice.
- Implement all Infrastructure upgrades, both from a technical & user impacting perspective.
- Ensure that service management procedures are adhered to.
- Ensure that all security management procedures are adhered to.
- Work with the organisation in developing and executing continuous service improvements by ensuring any appropriate functionality and new technologies are identified and escalated to management.
- Deliver routine management, monitoring and reporting capabilities within your area of infrastructure. Implement changes order to maximise their effectiveness in conjunction with the other infrastructure teams.
- Create and maintain all infrastructure documentation as required.
- Where required review all technical input into new projects and initiatives where appropriate.
- Collaborate in delivery with Third Parties; ensure consistent standards are meet at all times.
- Maintain the company’s compliance standards and own compliance training.
- Manage Technology stakeholder relationships both internally and externally to OSB to ensure all IT quality standards are met, IT project milestones are achieved and that OSB makes the most appropriate use of technology to support business success.
Experience
- 6+ years previous experience in a complex corporate IT infrastructure role is essential.
- 6+ years previous experience of supporting and maintaining storage (HP SANS/3PAR etc), Brocade/Cisco SAN switch zoning, Virtual host environments (VMWARE > 6,6.5) and Corporate Backup Infrastructure(Any Corporate Backup tool e.g. Netbackup , Commvault , Veeam or Avamar disk based backup), Server Hardware Infrastructure (Blade server technologies & Web hosting technology)
- 6+ years of previous experience supporting other critical technologies is desirable: VMware, Datacentre operations, Storage(HPE, Dell, VSAN), Backup technology(Veeam, Avamar)
- 2 years previous experience working within a financial services organisation is essential
- 1 year relationship management experience with 3rd party providers
Knowledge
- Excellent knowledge of configuration around HP 3 PAR SAN Storage (administration, data segregation and capacity management) and Brocade/Cisco SAN switch zoning are essential.
- Excellent knowledge corporate virtualisation environments (VMware, ESX Hosts, HA, Multi-site replication) are essential.
- Excellent knowledge of Corporate standard infrastructure (blades, chassis, Dell/HP Server farms, Web hosts)
- Excellent knowledge of Citrix Environments is essential
- Previous knowledge of banking applications (mortgage quoting, savings and lending specific) is required.
1. Skill and Competency Requirements
Essential
- 5+ years of experience of automation techniques/tools using PowerShell.
- Strong interpersonal and communication skills (Oral & Written).
- Ability to work independently in a team.
- Good adaptability and flexibility.
- Confidence and decision making.
Desirable
- Good level of analytical skills to identify, isolate, troubleshoot, and suggest/recommend solutions.
Qualifications
Essential
- A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential.
- Certified Professional IT Qualification within in each area of Storage , Backup and Virtualization(HP Storage, EMC, Cisco, Citrix, VM
Desirable
- ITIL Practitioner Qualification
This job description defines the role as it exists now. It is not meant to represent an exclusive description of the job holder’s responsibilities as these may vary from time to time in line with the needs of the business. This role may change and evolve over time and any changes will be communicated as necessary
