The Branch Manager at a credit society (such as a cooperative or multi-state credit society) acts as the operational and business head for that specific branch. The role balances business growth, loan portfolio management, daily operations, and compliance.
Core Responsibilities
1. Business Development & Revenue Generation
* Deposit Mobilization: Drive branch targets for savings accounts, recurring deposits (RD), fixed deposits (FD), and daily deposit schemes.
* Loan Portfolio Growth: Expand the credit portfolio across products (e.g., gold loans, vehicle loans, agricultural credit, personal loans, or MSME loans).
* Customer Acquisition: Build community networks, handle local outreach, and acquire new members/borrowers.
2. Credit Oversight & Risk Management
* Loan Evaluation: Conduct primary due diligence, verify documentation, and assess borrower eligibility before recommending or approving loan files.
* NPA & Recovery Control: Monitor timely EMI repayments, track overdue accounts, and lead recovery efforts to keep Non-Performing Assets (NPAs) minimal.
* Portfolio Risk: Ensure overall asset quality across all lending categories.
3. Operational & Staff Management
* Daily Operations: Oversee vault management, cash handling, account opening, and transaction processing.
* Team Leadership: Manage and mentor branch staff, including field executives, deposit collectors, loan officers, and customer service staff.
* Customer Relations: Handle member inquiries, resolve escalations, and maintain service standards.
4. Audit & Regulatory Compliance
* Cooperative Guidelines: Ensure compliance with internal society policies, state cooperative laws, or Multi-State Cooperative Societies (MSCS) regulations.
* Audits & Inspection: Prepare branch records for internal and external audits, ensuring prompt resolution of any compliance observations.
Key Requirements & Qualifications
* Education: Bachelor’s degree in Commerce, Business Administration (BBA), Finance, or a related field (MBA/Post-Graduation is preferred for senior roles).
* Experience: Typically 3–8 years of relevant experience in NBFCs, microfinance institutions (MFIs), cooperative societies, or retail banking.
* Skills Needed:
* Local market knowledge and community relationship management.
* Sound understanding of retail loan underwriting and deposit products.
* Team leadership and sales drive.
* Basic understanding of financial software/CBS (Core Banking Solutions).
Pay: ₹14,150.87 - ₹52,399.47 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
Work Location: In person
