Job Description — Telecaller (CRM Team)
Position: Telecaller – CRM Team Location: Kalkaji, New Delhi Days: Monday to Saturday
(Rotational week Off) Timing: 10:00 AM – 7:00 PM Salary: ₹25,000 – ₹30,000 per month
Experience: 2–4 Years Industry: Healthcare / Dermatology & Skincare Clinics Employment
Type: Full-Time
About Us
We are a growing chain of dermatology and skincare clinics committed to delivering advanced,
result-oriented skin treatments. Our CRM team plays a vital role in connecting patients with the
right treatments and ensuring an exceptional experience at every touchpoint.
Role Overview
We are looking for a motivated and experienced Telecaller to join our CRM team. The ideal
candidate will be responsible for managing patient leads, driving clinic appointments, ensuring
patient retention, and promoting our skincare packages — all through confident and empathetic
communication.
Key Responsibilities
Lead Follow-Up & Conversion
● Call and follow up on inbound and outbound leads generated through digital campaigns,
walk-ins, and referrals
● Understand patient concerns and recommend appropriate clinic services
● Maintain a healthy lead-to-conversion ratio and meet monthly targets
Appointment Booking & Scheduling
● Book, confirm, and reschedule patient appointments across clinic locations
● Coordinate with the clinic operations team to ensure smooth scheduling
● Send reminders and follow-up calls to minimize no-shows
Patient Retention & Feedback
● Make post-treatment follow-up calls to check on patient satisfaction
● Collect and record patient feedback in the CRM system
● Re-engage inactive or lapsed patients with relevant offers and updates
Upselling Treatments & Packages
● Educate patients about ongoing skincare packages, combo treatments, and seasonal
offers
● Identify upselling opportunities during calls based on patient history and needs
● Maintain a consultative approach — building trust before promoting services
Required Skills & Qualifications
● Graduate in any discipline
● 2–4 years of experience in telecalling, preferably in healthcare, wellness, or skincare
● Excellent communication skills in Hindi (English proficiency is a plus)
● Hands-on experience with a CRM tool (Zoho, Leadsquared, or similar)
● Strong persuasion and active listening skills
● Ability to handle objections patiently and professionally
● Target-driven with a positive, patient-first attitude
What We Offer
● Incentives on target achievement
● Friendly and professional work environment
● Growth opportunities within the CRM & operations team
● In-depth training on skincare services and treatments
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
