- Monitor and evaluate customer service calls.
- Ensure agents follow company policies and scripts.
- Check call quality, accuracy, and compliance.
- Identify areas for agent performance improvement.
- Provide feedback and coaching to agents.
- Prepare quality audit reports.
- Track quality scores and performance metrics.
- Report recurring customer issues to management.
- Maintain quality standards and customer satisfaction.
- Support continuous process improvement initiatives.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
