If your are a fresher or Experienced qualification doesn't matter until you have interest and passion, we are willing to hire you if you wish to grow- call us on 8807708681 for interview, after reading the below. Accommodation and food along with salary and incentive.
Job Title: Front Office Executive
Department: Front Office Manager
Reports To: Manager
Location: Royal Inn , Thousand lights, Chennai
Employment Type: Full-time
Job Summary
The role involves handling guest check-ins and check-outs, reservations, inquiries, and ensuring a pleasant and seamless guest experience throughout their stay.
Key Roles & ResponsibilitiesGuest Services
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide accurate information about hotel facilities, services, and local attractions
- Maintain a high level of customer satisfaction and service standards
Front Desk Operations
- Manage room reservations, cancellations, and modifications
- Ensure correct room allocation as per reservations and guest preferences
- Coordinate with housekeeping to ensure room readiness
- Handle cash, credit card transactions, billing, and folio settlements accurately
Communication & Coordination
- Coordinate with housekeeping, maintenance, and other departments for guest requirements
- Maintain clear communication during shift handovers
- Report guest feedback and operational issues to supervisors
Administrative Duties
- Maintain guest records and update information in the property management system (PMS)
- Prepare daily reports, occupancy reports, and shift summaries
- Ensure compliance with hotel policies, procedures, and security standards
Safety & Compliance
- Follow hotel safety, hygiene, and security guidelines
- Verify guest identification and comply with local regulations
- Handle emergency situations calmly and efficiently
Skills & Competencies
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Basic computer knowledge
- Problem-solving and multitasking abilities
- Professional appearance and positive attitude
Qualifications & Experience
- 12th Pass
- Freshers Welcomed
- Basic English
Working Conditions
- Willingness to work shifts, weekends, and holidays
- Ability to stand for extended periods
Benefits
Accommodation provided
Food provided
Employer contact : 8807708681 {Saikrishna}
Job Types: Full-time, Permanent, Fresher
Job Types: Full-time, Permanent
Pay: ₹16,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
