Operations Manager
Job Type: Full-time
Experience: 2–3 years (on-paper experience required)
Education: Bachelor’s degree in any discipline
Preferred Experience: BPO / Operations
Age: 30–42 years
Job Summary
We are looking for an experienced and result-driven Operations Manager to oversee daily business operations, manage teams, improve process efficiency, and ensure smooth workflow across the organization.
The ideal candidate should have strong leadership, communication, problem-solving, and team-management skills, with the ability to work effectively in a target-driven and fast-paced environment.
Key Responsibilitie
- Lead and manage Team Leaders and Sales Executives to consistently achieve monthly targets.
- Drive key business metrics including Revenue, Conversion, Productivity, and Target Achievement.
- Monitor and analyze sales KPIs, performance dashboards, and MIS reports.
- Conduct regular performance reviews, coaching sessions, and team meetings.
- Identify performance gaps and create actionable plans to improve productivity and sales performance.
- Handle customer, sales, and operational escalations effectively.
- Monitor attendance, manpower utilization, shrinkage, and productivity.
- Collaborate with HR, Training, Quality, MIS, and other support functions.
- Review Target vs Achievement, RAG, Conversion, Revenue, Productivity, and Escalation Reports.
- Drive process improvements and implement strategies to enhance overall sales performance.
- Motivate, coach, and develop sales teams to create a strong performance-driven culture.
Requirements
- Bachelor’s degree in any discipline.
- 2–3 years of relevant on-paper work experience required.
- Previous BPO / Operations experience preferred.
- Age between 30 and 42 years.
- Strong leadership and team-management abilities.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making skills.
- Ability to work under pressure in a target-driven environment.
- Good organizational and time-management skills.
- Basic knowledge of MS Office, Excel, and operational reporting tools.
- Ability to coordinate effectively with clients, teams, and senior management.
Skills Required
- Operations Management
- Team Handling & Coordination
- Leadership & Communication
- Problem Solving & Decision Making
- Process Management
- Time Management
- Reporting & Analysis
- Client & Team Coordination
- Performance Monitoring
- Process Improvement
Eligibility
- Experience in Sales / Outbound Sales / Inside Sales Operations.
- Prior experience as a Sales Manager or equivalent leadership role.
- Proven experience in managing sales teams and consistently achieving business targets.
- Strong leadership, communication, coaching, and people-management skills.
- Excellent analytical, decision-making, and problem-solving abilities.
- Strong understanding of Sales KPIs, Conversion, Productivity, and Revenue Management.
- Comfortable working in rotational shifts.
Pay: ₹45,000.00 - ₹50,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
