Job Summary:
The Captain is responsible for supervising the service team, ensuring excellent guest experience, and maintaining high service standards in the restaurant.
-
Supervises and guides stewards and junior staff during service.
-
Ensures guests are welcomed, seated, and served in a professional manner.
-
Takes orders accurately and suggests menu items when required.
-
Ensures timely service of food and beverages.
-
Handles guest queries, complaints, and provides quick resolutions.
-
Maintains coordination between kitchen and service team.
-
Checks table setup, cleanliness, and overall restaurant readiness.
-
Trains and supports team members to improve service quality.
-
Ensures grooming and hygiene standards are followed by the team.
-
Assists in billing and payment processes when required.
-
2–5 years of experience in a fine dining or premium restaurant.
-
Good communication and interpersonal skills.
-
Strong leadership and team handling ability.
-
Knowledge of food & beverage service standards.
-
Presentable with good grooming standards.
-
Ability to handle pressure during busy service hours.
