This role is the face of the clinic experience, ensuring every client journey is thoughtful, guided, and seamless.
Company Overview
Three 5 Reviv is an integrated longevity clinic for healthy aging. The clinic delivers highly personalized, medical-led care by combining advanced diagnostics, lifestyle-based clinical frameworks, and structured Eastern medicine methodologies with contemporary medical practice.
Focused on prevention, performance, and long-term vitality, Three 5 Reviv operates through a precision-driven care model that emphasizes biological insight, behavioral optimization, and individualized care pathways. With a premium service ethos, thoughtfully designed clinical environment, and commitment to continuous innovation, the clinic serves discerning individuals seeking world-class, outcome-oriented longevity care.
Position Summary
The Client Experience Concierge / Patient Journey Lead is the frontline ambassador of the Three 5 Reviv experience. This role is responsible for ensuring every client feels welcomed, guided, and personally cared for throughout their time at the clinic.
The position oversees the end-to-end client journey personally escorting clients across optimization stations while ensuring clarity, comfort, and continuity at every step. Acting as a central coordination point between clients, clinicians, and internal teams, this role blends hospitality excellence with healthcare operations to deliver a calm, seamless, and highly personalized experience reflective of Three 5 Reviv’s premium standards.
Key Responsibilities
● Serve as the primary point of contact and personal escort for clients during their clinic visits
● Guide clients smoothly through assessments, consultations, diagnostics, and optimization sessions
● Coordinate schedules, appointments, and care flow across clinical and operational teams
● Ensure a seamless, discreet, and reassuring client experience at all touchpoints
● Support clinicians by managing care flow, timing, and basic administrative coordination
● Educate clients on services, programs, and next steps in their care journey
● Proactively address client questions and concerns with professionalism and empathy
● Maintain accurate documentation while upholding confidentiality and quality standards
● Collaborate closely with front desk, clinical, and operations teams to ensure service excellence
Qualifications & Experience
● Bachelor’s degree in any discipline
(Healthcare, Hospitality, Psychology, Business, or related fields preferred)
● 2–4 years of experience in hospitality, healthcare services, luxury client handling, or patient coordination roles
● Strong service orientation with a polished, client-first mindset
● Excellent communication, coordination, and interpersonal skills
● High attention to detail with the ability to manage multiple client touchpoints smoothly
● Comfort working in a premium, high-expectation clinical environment
● Familiarity with digital systems, CRM tools, or scheduling platforms is an advantage
Key Attributes
● Composed, and professional demeanor
● High emotional intelligence and discretion
● Strong ownership of client experience
● Ability to anticipate needs and resolve issues proactively
● Alignment with Three 5 Reviv’s commitment to quality, personalization, and clinical excellence
Application Process
Interested candidates may apply by emailing their CV and cover letter detailing relevant experience to: [email protected] Subject Line: Client Experience Concierge / Patient Journey Lead – Coimbatore
Work Location: In person
