Job Description: The role is responsible to drive results in the business and client contact center transitions. The professional will lead and manage the operations for cloud contact center platforms, CCaaS outreach/Auto Dialer capabilities, Campaign and lead list management. Conversational AI IVR, Chat, Call recording and platform operations. Experts in hands-on operational deployment practices and managing the services having deep knowledge in areas of contact center, network and cloud infra
Qualifications: Bachelor's or Master's degree in computer science, Electronics and Communications, or a related field. 10-12 years of experience in CCaaS solutions and delivery, and consulting.
