NOC Support Engineer
Experience: 2–5 Years
Work Mode: Remote
Shift: 24/7 Rotational Shifts
About the Role
We are looking for NOC / Observability Engineers to monitor and maintain the availability, performance, and reliability of infrastructure, applications, and services in a 24/7 operational environment.
The ideal candidate should have strong hands-on experience with Linux, monitoring and alerting tools, networking, cloud fundamentals, and basic scripting, along with the ability to troubleshoot incidents and escalate issues effectively.
Key Responsibilities
- Monitor infrastructure, applications, servers, and services 24/7.
- Monitor and respond to alerts related to system availability, performance, and service health.
- Perform initial troubleshooting and identify the probable cause of incidents.
- Analyze system and application logs to identify errors and performance issues.
- Monitor metrics, dashboards, alerts, and service health using observability tools.
- Handle incidents according to defined escalation and response procedures.
- Escalate critical or unresolved incidents to DevOps, Cloud, or Engineering teams.
- Perform basic root-cause analysis and document incident findings.
- Monitor Kubernetes/GKE environments and identify basic pod, node, and service issues.
- Maintain awareness of infrastructure health, capacity, and performance.
- Follow incident management, monitoring, and operational procedures.
- Participate in rotational 24/7 shifts, including nights, weekends, and holidays when required.
Required Technical Skills
- Strong knowledge of Linux administration and troubleshooting.
- Fundamentals of GCP, preferably hands-on exposure to GCP services.
- Basic understanding of Kubernetes / GKE.
- Experience with monitoring and observability tools such as:
- Grafana
- Prometheus
- Nagios or similar monitoring platforms
- Understanding of TCP/IP, DNS, HTTP/HTTPS, networking, routing, and basic troubleshooting.
- Basic scripting knowledge in Bash and/or Python.
- Experience with monitoring, logging, metrics, dashboards, and alerting.
- Ability to analyze application and system logs.
- Understanding of incident management and escalation processes.
Good to Have
- Experience with GCP Cloud Monitoring / Logging.
- Exposure to Google Kubernetes Engine (GKE).
- Experience with Elasticsearch/Kibana or similar log-management platforms.
- Knowledge of Docker and containerized environments.
- Familiarity with cloud infrastructure and production environments.
- ITIL or similar incident-management knowledge.
What We Are Looking For
- Strong troubleshooting and analytical skills.
- Ability to work effectively under pressure during production incidents.
- Good communication and incident-reporting skills.
- Willingness to work in a 24/7 rotational shift environment.
- Ability to follow defined processes while taking ownership of assigned incidents.
- Strong learning attitude and ability to work with cross-functional technical teams.
Interested candidates can apply with their updated CV at [email protected]
Pay: ₹1,400,000.00 - ₹1,700,000.00 per year
Benefits:
- Flexible schedule
- Paid sick time
- Work from home
Work Location: Remote
