Job Description – L2 Infrastructure & Deployment Support Engineer
Role Summary
A technically strong, mature and highly communicative L2 Support Lead is required to own end-to-end technical support of the NPA Management Solution. The role guides two L1 teams (Application and Infrastructure), coordinates with L3/Product Development, DBA, Security and specialist teams, and acts as the primary technical SPOC for Bank of India.
Must Have Skills
Technical Skills: Node.js, React.js, REST APIs, application services, schedulers and application logs
Database: Oracle DB, PL/SQL, data validation, troubleshooting, SQL/data validation and handle performance issues
OS / Infrastructure skills- Linux, VM, monitoring, deployment, backup/DR, server health
Oversee Linux servers, services, processes, CPU/memory/storage, connectivity, deployment, firewall, ports, ACL, proxy, DNS and SSL/TLS issues
Network / Security: TCP/IP, ports, firewall, ACL, proxy, DNS, load balancer, SSL/TLS, VAPT/SAST/DAST
Integration: CBS, REST/SOAP, SFTP, SSO/IDAM, SAML, SMS/Email gateways
Additional Responsibilities
- Act as the primary technical SPOC between SAFE and BOI for application and infrastructure support.
- Lead and coordinate the L1 Application and L1 Infrastructure teams; review incidents, ageing tickets, risks and dependencies.
- Own P1/P2 incidents, escalations, SLA adherence and end-to-end resolution.
- Troubleshoot across Application, Infrastructure, Database, Network and Integration layers.
- Coordinate CBS, API, SFTP, SSO/IDAM, SAML, SMS/Email and external-system integrations.
- Coordinate with L3/Product Development for code-level defects and permanent fixes; lead RCA and corrective/preventive actions.
- Lead technical discussions, incident calls and review meetings; provide status, impact, risks, action plans and ETAs.
- Excellent verbal and written communication; confident dealing with stakeholders at all levels, including technical teams, functional/business teams and BOI senior management.
- Prepare/review RCA, SLA, incident, weekly status and management reports; coordinate UAT, Production and DR support.
Candidate Profile
4+ years of relevant application, infrastructure or production-support experience; BFSI/Banking/NBFC experience preferred. Also, knowledge of NPA, Loan Management, Recovery, SARFAESI and CBS is an advantage.
Critical Requirement This is not a conventional L2 support role. The candidate must function as a hands-on Technical L2, L1 Team Coordinator, Incident Manager and Bank-facing SPOC — understanding both Application and Infrastructure, coordinating L3/specialist teams, communicating with all stakeholders including senior Bank management, and owning issues through final closure.ng.in
Pay: ₹800,000.00 - ₹1,000,000.00 per year
Work Location: In person
