JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Summary:
Leads Quality, Risk, and Compliance (QRC) governance across APAC, ensuring operational excellence, policy adherence, and regional audit readiness while driving continuous improvement initiativesKey Responsibilities: Quality Assurance & Compliance Management : Develop and maintain a Quality Assurance Program to ensure services meet JLL’s standards.
Conduct regular audits and reviews to ensure compliance with quality standards.
Develop and maintain reporting templates to track services and standardize information at a program level.
Ensure compliance with all applicable international, national, state, region, and local laws and regulations.
Governance & Relationship Management: Develop a governance structure, including roles, responsibilities, and a Compliance Meeting Schedule.
Manage the overall relationship with Contractors and ensure they meet contractual obligations.
Manage Subcontractor audits and review performance metrics.
Reporting & Analytics: Ensure that all required reports are prepared accurately and on time.
Collaborate with finance teams to ensure accurate financial reporting and variance analysis.
Training & Development: Identify training needs based on compliance gaps and implement appropriate training programs.
Other ResponsibilitiesOversee regional QRC programs, risk assessments, and compliance audits.
Ensure alignment with global policies, standards, and regulatory requirements.
Monitor process performance, analyze gaps, and implement corrective actions.
Lead incident management, root‑cause analysis, and preventive frameworks.
Provide QRC training, guidance, and capability building for country teams.
Maintain dashboards, audit reports, and compliance documentation.
Coordinate with cross‑functional and country leadership to drive QRC maturity.
Support assurance reviews, certifications, and governance cycles across APAC.
Qualifications: Bachelor's degree in Business Administration, Management, or a related field.
Proven experience in quality assurance, compliance management, or a similar role.
Strong understanding of international, national, state, local, and corporate compliance requirements.
Excellent analytical and problem-solving skills.
Proficiency in using performance management and reporting software.
Ability to lead and influence teams towards operational excellence.
Strong organizational and leadership skills with a focus on continuous improvement.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
