Lucknow, Uttar Pradesh
Job Summary
BigFix Patch & SWD Security Patching & Software DistributionrnBigFix Compliance (SCA) Security and compliance (OS & Application Hardening)rnBigFix Inventory Software and Hardware Inventory. Licensing Models.rnBigFix IVR (Insight vulnerability remediation) Vulnerability Remediation (Tenable.io Integration )rnBigFix Cloud Plugin Read the Azure tag & VCenter custom attribute information
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
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