Key Responsibilities:
1. Revenue & Sales Leadership:
Own sales targets across B2B and assisted sales channels
Drive corporate partnerships, key accounts, and large-ticket B2B closures
Build and execute aggressive sales strategies to accelerate growth
Track and improve conversion, retention, and revenue metrics
2. Customer Experience & Escalation Ownership:
End-to-end ownership of customer experience and satisfaction scores
Personally, handle and resolve critical customer escalations
Set high service benchmarks and ensure strict adherence to SLAs
Continuously improve escalation frameworks and resolution turnaround times
3. Team & Performance Management:
Lead, hire, train, and scale sales and customer support teams
Set clear KPIs, targets, and accountability frameworks
Conduct regular performance reviews and corrective action plans
Build a high-performance, customer-obsessed team culture4. Cross-Functional Leadership:
Work closely with Operations, Supply Chain, Product, and Tech teams
Act as the voice of the customer within the organization
Drive process improvements to reduce complaints, churn, and operational friction
Skills & Competencies:
Exceptional command over English (written & verbal)
Strong executive presence with the ability to influence internal and externalstakeholders Proven expertise in escalation handling and complex customer situations
Data-driven decision-making and strong analytical skills
High ownership, bias for action, and ability to work in fast-paced environmentsExperience & Background:
3-4 years of relevant experience in sales, customer experience, or operations-ledroles
Mandatory experience in B2B sales or key account management
Prior managerial or people-lead experience is highly preferred
Experience in high-growth start-ups, e-commerce, rental, or service-driven businessesis a strong advantage
Location: Gurugram, Haryana
Working days: 5.5 days (Rotational Off)
salary range 35 to 50k, as per experience
Pay: ₹35,000.00 - ₹50,000.00 per month
Work Location: In person
