Assistant Manager – Air Export & Import – C&F
Location: Marol, Andheri (East), Mumbai
Industry: Freight Forwarding / Clearance & Forwarding
Experience Required: 5–8 Years
Experience in handling time-sensitive, DG cargo, or temperature-controlled shipments will be preferred.
Role Overview:
We are looking for a proactive and detail-oriented Assistant Manager – Air Export & Import to manage end-to-end air freight operations within the freight forwarding industry. The ideal candidate should have hands-on experience in Clearance & Forwarding, strong operational and documentation knowledge for both exports and imports, and the ability to handle time-critical shipments efficiently.
This role requires excellent coordination, regulatory awareness, and customer service skills.
Key Responsibilities:Shipment Coordination:
- Manage end-to-end air export and import operations, including bookings, shipment planning, and execution
- Coordinate with airlines, agents, and transporters for timely cargo movement
- Handle urgent, priority, and special cargo shipments (DG / REEFER / high-value cargo)
Documentation & Compliance:
- Prepare and verify shipping documents such as Airway Bills (AWB), Commercial Invoices, Packing Lists, Bill of Entry, Shipping Bills, etc.
- Ensure compliance with customs regulations, airline policies, and international trade requirements
- Oversee import clearance and ensure timely duty assessments and documentation submissions
Import & Export Operations:
- Manage import clearance processes, including coordination with CHA, port authorities, and transporters
- Ensure smooth handling of export shipments from booking to upliftment
- Monitor shipment schedules and ensure adherence to delivery timelines
Customer Service:
- Act as a point of contact for clients, providing shipment updates and resolving queries
- Handle escalations related to delays, damages, or documentation issues
- Maintain strong relationships with customers, airlines, and vendors
Operational Support:
- Identify opportunities to optimize freight cost and transit time
- Monitor shipment milestones and proactively resolve bottlenecks
- Ensure adherence to SLAs and internal KPIs
Reporting & Coordination:
- Prepare MIS reports, shipment status reports, and performance trackers
- Coordinate with internal teams (sales, documentation, accounts) to ensure smooth operations
- Support management with data analysis and operational insights
Required Skills & Competencies:
- Strong knowledge of air export/import procedures and customs clearance
- Familiarity with IATA regulations and DG handling norms
- Proficiency in logistics software and MS Office
- Excellent communication and interpersonal skills
- Ability to manage multiple shipments under tight deadlines
- Strong problem-solving and decision-making skills
- High attention to detail and accuracy
- Good negotiation and coordination skills
Educational Qualification:
Graduate in Logistics, Supply Chain, International Business, or related field preferred.
Preferred Candidate Profile:
Candidates from Freight Forwarding, Logistics, CHA, or C&F industry background will be preferred.
Pay: ₹600,000.00 - ₹800,000.00 per year
Application Question(s):
- How many years of experience do you have in Air Export & Import operations?
- Have you handled both Air Export and Air Import shipments?
- What is your current annual CTC?
Work Location: In person
