Summary: Unified Induction Management Trainer role is to deliver comprehensive Induction Programs for new FLS managers their supervisors across all Distribution channels. This role ensures that new employees are well-prepared to perform their jobs effectively, thereby contributing to the overall success of the organization.
Conduct Induction Programs:
Deliver comprehensive, effective, and business-aligned induction programs for Distribution FLS and their supervisors, ensuring readiness and early success.
Conduct high-impact virtual and in-person training sessions by applying adult learning principles and leveraging interactive tools such as breakout rooms, polls, simulations, and real-time activities to drive engagement, retention, and practical application.
Leverage various business and field training resources such as RMTs, ZTHs, Business Regional Zonal Sales Heads, FHIs to enhance training delivery.
Utilize a mix of training methods, including role-plays, simulations, group discussions case studies to enhance learning experiences.
Provide real-life examples and success stories to illustrate key concepts and motivate new FLS managers.
Ensure that all new FLS managers are equipped with the necessary skills and knowledge to perform their roles effectively post induction
Travel agile: Be prepared to travel to outside city locations as needed for conducting induction sessions.
Monitor’s performance provide business support:
Identify productivity-limiting gaps during induction and recommend corrective actions.
Ensure that Induction interventions lead to measurable improvements in key performance indicators such as M1 standards, NPS score M3 retention.
Support in updating training materials methodology:
Regularly assess adapt training methods to ensure continuous improvement and high engagement levels.
Assist content team CTHs in researching new insights, techniques advances to bring continuous improvement to the content methodology
Regular field visits to understand practical application of the roles and responsibilities of FLS Supervisors
Administrative responsibilities:
Plan and calendarize all training sessions with the DCC central logistics team.
Ensure adherence to the training calendar and capture attendance in TMS within the defined time.
Generate and publish MIS, dashboards, training calendars, invitations, batch reports, etc., timely and effectively.
Utilize NPS surveys feedback from supervisors and participants to improve training content and effectiveness.
Self-Development and continuous improvement:
Maintain a self-development mindset, open to feedback continuous improvement.
Develop a business consultant mindset to deliver sessions that make FLS job-ready and achieve desired results.
Actively seek out new learning opportunities, such as workshops, courses, certifications, to stay current with industry trends and best practices.
Experiment with innovative training techniques and technologies to enhance the effectiveness of training delivery.
Share knowledge insights gained from self-development activities with the team to foster a culture of continuous improvement.
Measure of success:
Training Effectiveness – Participant assessment, feedback NPS Score
Performance Improvement – M1 FLS Stds M3 Retention
Operational Efficiency - Training Calendar Adherence, accurate timely tracking of attendance. Recording of training sessions in TMS, timely submission of batch reports, MIS, dashboards other administrative documents.
Continuous content delivery improvement- regular updates and improvements to training materials based on feedback improvement in methodology
Self-Development and Growth – Completion of minimum self-development training Hrs. Meeting personal development goals and contributing new ideas to the training team.
Knowledge / Skills / Abilities:
Leadership: Ability to inspire and motivate new FLS managers and supervisors.
Adaptability: Flexibility in adapting training content and methods to meet the needs of different channels and learners.
Collaboration: Strong team player with the ability to work effectively with cross-functional teams.
Continuous Improvement: Commitment to ongoing learning and development to enhance training programs and personal skills.
Analytical Skills: Ability to assess training effectiveness and implement improvements based on data and feedback.
Qualifications:
Graduate in any discipline in business, Education, Human Resources, or a related field.
Minimum 6–7 years of experience in sales training across both digital and face-to-face learning environments, preferably within the insurance or financial services industry.
Proven track record of delivering effective Stand Delivery training programs and achieving measurable results.
Strong knowledge of sales processes, techniques, and best practices.
Excellent facilitation, communication, presentation, and interpersonal skills.
Proficiency in using e-learning platforms and other training tools.
Travel agile, prepared to travel to outside city locations as needed for conducting induction sessions.
