Hiring for a leading Travel company:
Job Title: Implementation Manager – Client Onboarding & Implementation
Location: Delhi
Industry: Travel / Corporate Travel / TMC
Experience: Min 6–10 Years
Role Overview
Responsible for managing the complete corporate client onboarding and implementation lifecycle—from sales handover and requirement gathering through technology setup, UAT, Go-Live, hypercare, and final handover to Operations and KAM.
Key Responsibilities
- Own end-to-end client implementation plans, timelines, milestones, risks, issues, and dependencies.
- Conduct client discovery, requirement gathering, kick-off meetings, and stakeholder coordination.
- Coordinate with Sales, Operations, IT/Product, Finance, HR, Suppliers, and KAM for implementation readiness.
- Drive system configuration, OBT/CRM/GDS/telephony/integration setup, testing, UAT, and issue resolution.
- Coordinate client data, travel policies, airline/hotel agreements, billing and finance requirements.
- Plan and conduct user and operational training; obtain UAT and Go-Live sign-offs.
- Lead Go-Live, transition, and hypercare activities and ensure operational stability.
- Complete formal handover to Operations and KAM with all SOPs, SLAs, system details, contacts, open issues, and governance requirements.
- Manage post-Go-Live enhancements, new service implementations, upgrades, and re-implementation projects.
Key Skills
- Strong project and stakeholder management
- Corporate travel/TMC implementation experience
- Excellent coordination and communication skills
- Knowledge of OBT, GDS, CRM, integrations and travel technology
- Strong understanding of travel operations, billing and client SLAs
- Problem-solving, documentation and process management
- Ability to manage multiple implementations and tight Go-Live timelines
Pay: ₹1,200,000.00 - ₹1,500,000.00 per year
Experience:
- Total: 7 years (Preferred)
- Implementation & Client Onboarding (Travel Industry): 5 years (Preferred)
Location:
- Delhi, Delhi (Delhi) (Preferred)
Work Location: In person
