Lucknow, Uttar Pradesh
Job Summary
The role involves managing end-to-end expense claim processing through the SAP Concur platform and GCS (an inhouse tool) and providing timely support to employees via the self-service desk portal. The specialist ensures compliance with company policies, resolves queries efficiently, and contributes to process improvements.
Key Responsibilities
Expense Claim Processing :
Review, validate employee expense claims submitted via Concur and GCS and ensure action within defined SLA.
Ensure claims comply with company travel and expense policies.
Coordinate with team lead/managers and other stake holders for approvals and escalations.
Monitor claim status and follow up on pending claims.
Processing accounting entries in SAP and employees account reconciliation
Employee Query Handling :
Respond to employee queries related to expense claims, reimbursements, payroll, and concur/GCS usage via the self-service desk portal within defined SLA.
Provide guidance on claim submission procedures and policy clarifications.
Maintain a high level of customer service and professionalism in all interactions.
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