Job Description – Customer Care Executive
- Qualification: Any Graduate / 12th + Diploma; prior experience in customer service or BPO preferred
- Employment Type: Work From Home
- Experience: 5 – 10 yrs. of experience in customer support, tele-calling, or a BPO environment Prior experience with CRM or ticketing tools (Zendesk, Freshdesk, etc.) is an added advantage
- Good verbal and written communication skills in English and Hindi/regional language Basic computer proficiency, typing speed, and familiarity with MS Office Ability to work independently in a remote setup with a stable internet connection
- Roles and Responsibilities: Handle inbound and outbound customer calls, chats, and emails in a professional and courteous manner
- Resolve customer queries, complaints, and requests within defined SLA and quality standards
- Accurately log all customer interactions and update tickets in the CRM/ticketing system Escalate unresolved issues to the appropriate department or supervisor in a timely manner
- Meet daily/weekly targets for call handling time, resolution rate, and customer satisfaction Maintain updated product/process knowledge to provide accurate information to customers
- Follow company policies on data confidentiality and remote work conduct Participate in daily team huddles/training sessions conducted virtually Should know how to use Dialing System
Pay: ₹20,000.00 - ₹22,000.00 per month
Benefits:
- Provident Fund
- Work from home
Work Location: Remote
