Contact Centre Agent
Work location: Aluva, Ernakulam, Kerala
Work Time: Shift / GST Time
Salary: 25k to 30K +Accommodations
Key Responsibilities:
- Respond to customer inquiries via phone, WhatsApp, Company website, or other social media platforms in a timely and professional manner
- Handle and resolve customer complaints effectively
- Provide accurate information about products, services, and company policies.
- Maintain customer records and update databases.
- Follow up with customers to ensure issue resolution and satisfaction.
- Coordinate with internal departments to resolve customer issues.
- Process orders, forms, applications, and requests.
- Meet performance targets such as response time and customer satisfaction levels.
Key Skills & Competencies:
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution ability
- Active listening skills
- Patience and empathy
- Ability to work under pressure
- Basic computer knowledge (MS Office, CRM systems)
- Multitasking ability
Qualifications:
- Bachelor’s degree or diploma in any field
- Previous experience in customer service is an advantage
- Fluency in English and Hindi (additional languages are a plus)
How to Apply
Interested candidates are encouraged to apply by contacting us at:
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
