We are looking for a motivated and enthusiastic Help Desk Support Engineer to join our IT team. This role is ideal for freshers or candidates with 1-2 years of experience who are passionate about providing excellent technical support. You will be responsible for supporting end-users with desktop, laptop, networking, and software-related issues while ensuring smooth day-to-day IT operations.
Key Responsibilities
- Install, configure, and maintain desktop and laptop computers, including hardware and software components.
- Provide timely technical support to end-users for desktops, laptops, peripherals, and applications.
- Troubleshoot and resolve hardware, software, and networking issues efficiently (remotely or on-site).
- Diagnose technical problems quickly using systematic approaches and escalate complex issues when required.
- Work with ticketing systems to log, track, update, and resolve support requests.
- Perform routine maintenance tasks such as system updates, patches, antivirus management, and performance optimization.
- Assist in the deployment and upgrade of new software, hardware, and technologies.
- Train end-users on best practices for using hardware, software, and IT systems.
- Document technical procedures, configurations, troubleshooting steps, and resolutions.
- Monitor and maintain inventory of IT equipment and peripherals.
- Follow company IT policies, security guidelines, and compliance standards.
Requirements
- Experience: 0–2 years (Freshers with strong fundamentals are encouraged to apply).
- Education: Diploma / Bachelor’s degree in Computer Science, IT, or a related field.
- Technical Skills:
- Strong knowledge of Windows operating systems (Windows 10/11).
- Basic to intermediate knowledge of Linux (installation, basic commands, troubleshooting).
- Hardware troubleshooting (desktops, laptops, printers, peripherals).
- Networking fundamentals (TCP/IP, Wi-Fi, LAN, basic switch & router configuration).
- Experience with Ticketing Systems (e.g., ServiceNow, Freshservice, Zendesk, or similar).
- Good understanding of MS Office 365 and common business applications.
- Soft Skills:
- Excellent communication and customer service skills.
- Ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical mindset.
- Team player with a proactive attitude.
What We Offer
- Hands-on learning and growth opportunities in IT support.
- Exposure to Windows, Linux, Networking, and modern IT tools.
- Collaborative team environment.
If you are a quick learner with a passion for technology and customer support, we would love to hear from you!
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Paid time off
- Work from home
Work Location: Remote
