Job Title: Customer Support Executive
Company: Legal Capital Law Firm
Location: Vijayawada Branch
Employment Type: Full-Time
Job Description
About the Role:
Legal Capital Law Firm is looking for a dedicated and customer-focused Customer Support Executive to join our Vijayawada branch. The ideal candidate will be responsible for handling client inquiries, maintaining professional communication, and ensuring a positive client experience throughout the service process.
Key Responsibilities:
- Handle incoming and outgoing calls with clients professionally.
- Address client queries and provide accurate information about the firm's services.
- Follow up with clients regarding their cases, appointments, and documentation.
- Maintain strong client relationships through effective communication.
- Record and update client information in the company's database.
- Coordinate with advocates and internal teams to resolve client concerns.
- Schedule appointments and manage client interactions efficiently.
- Ensure timely responses to client calls, messages, and emails.
- Maintain confidentiality of client information and company data.
- Achieve daily and monthly client interaction targets.
Required Skills:
- Excellent verbal communication skills in Telugu and basic English.
- Strong interpersonal and customer service skills.
- Good listening and problem-solving abilities.
- Basic computer knowledge (MS Excel, MS Word, Email).
- Ability to handle multiple client interactions professionally.
- Positive attitude and willingness to learn.
- Ability to work in a fast-paced environment.
Qualifications:
- Any Graduate (Preferred).
- Freshers and experienced candidates are welcome to apply.
- Experience in customer support, telecalling, client relationship management, or customer service is an added advantage.
Work Timings:
- 9:30 AM to 7:30 PM
- 6 Days Working
Work Location:
Legal Capital Law Firm
Vijayawada Branch
Contact : 7032220367, 7075840530
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
